APIs & Integrations

RyanNorris-PPT
Member

Capturing data from current page in service ticket creation from chatflow

I am creating a chatflow and want to get the title or URL or a hidden value from the page the user is engaging with the chatflow from so that it can be included in the ticket the chatbot creates.  Is this possible?

1 Reply 1
Kevin-C
Recognized Expert | Partner
Recognized Expert | Partner

Capturing data from current page in service ticket creation from chatflow

Hey @RyanNorris-PPT 


full transparency I'm not familiar enough with the chat ask or api. But if your operating on a Hubspot page you can pull data from the content variable (seach Hubspot variables for a list). 

Using hubl you could template these values into a JS script that would pass them into the conversations api. I'd imagine this would need a "custom" implementation of the chat widget rather than that set from the hs ui. 

Kevin Cornett - Sr. Solutions Architect @ BridgeRev