APIs & Integrations

SAMsan
Participant

Can't get voicemail MP3 file correctly associated to Call

SOLVE

Hello Community,

 

I'm trying to associate a recording to a logged call but can't get the right way to do it.
Here's the relevant part of my request using POST on /crm/v3/objects/calls:

"properties": {
"hs_timestamp": 1679501946000,
"hs_call_from_number": "+330000000",
"hs_call_duration": 9500,
"hs_call_callee_object_id": xxxx,
"hs_call_title": "Demande entrante Wildix",
"hs_call_to_number": "+33xxx xxx",
"hs_call_recording_url": "https://xxx.hubspotusercontent.net/hubfs/whatever/msg1.mp3",
"hs_call_direction": "INBOUND",
"hs_call_disposition": "b2cf5968-551e-4856-9783-52b3da59a7d0",
"hs_call_status": "NO_ANSWER"
}

 I tried both `hs_call_recording_url`and `hs_attachment_ids` to attach the file but can't get a call with integrated player on Contact page.
A request using `hs_attachment_ids` manages to attach the file but it can't be played directly from the Call tab (but can from the Contacts > Calls page).

 

Any thought welcome,

TU!

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1 Accepted solution
SAMsan
Solution
Participant

Can't get voicemail MP3 file correctly associated to Call

SOLVE

OK, so marking the call as `INBOUND` prevent non-recipient users to view the audio player.

View solution in original post

0 Upvotes
2 Replies 2
SAMsan
Solution
Participant

Can't get voicemail MP3 file correctly associated to Call

SOLVE

OK, so marking the call as `INBOUND` prevent non-recipient users to view the audio player.

0 Upvotes
SAMsan
Participant

Can't get voicemail MP3 file correctly associated to Call

SOLVE

Well, after some more testing, it seems some contacts just won't let the ability to listen voicemail message.
I tried to push the same file (with `hs_call_recording_url` param) and it just worked on another contact (and associated deal).

Doesn't it sound like a bug ?

0 Upvotes