APIs & Integrations

SAMsan
Participant

Can't add contact - INVALID_EMAIL

Hi,

 

Some of our legititmate contacts can't be added because of INVALID_EMAIL error. Those email addresses are totally valids but validation fails for some of them.
Here's the simple error message.

 

 

 

[2022-04-21T05:27:43.896828+02:00] hubspot.WARNING: POST /objects/contacts [{"properties":{"categorie_de_contact":"Client - vente externe","filiale_sporting":"Vente neuf externe","lastname":"...","firstname":"...","email":"VALID_USER_EMAIL","phone":"+336....... ","residence":"...","origine":"..."}},{"status":"error","message":"Property values were not valid: [{\"isValid\":false,\"message\":\"Email address VALID_USER_EMAIL is invalid\",\"error\":\"INVALID_EMAIL\",\"name\":\"email\"}]","correlationId":"bdb...","category":"VALIDATION_ERROR"}] []

 

 

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1 Reply 1
Jaycee_Lewis
Community Manager
Community Manager

Can't add contact - INVALID_EMAIL

Hey, @SAMsan 👋 In my experience, we'll need additional information to better understand the root issue. If there are privacy concerns with sharing email addresses publicly, can you DM me 1-2 examples + the HubID of the portal you are working with, please? 

 

Thank you! — Jaycee

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Jaycee Lewis

Developer Community Manager

Community | HubSpot

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