Campaign Monitor – API Key activation failed

[decorlab]

I was trying to connect our Campaign Monitor Account to the Hubspot to the Email Service provider but i always get an error as answer.

There was a problem updating your email service provider. Please try again, or contact support if the problem persists.

The API-Key is the right one. So i'm not sure how to solve this problem

[WendyGoh]

Hi @decorlab,

I hope all is well with you 😄

Just to clarify, are you trying to connect your Campaign Monitor Account under your Settings tab > Marketing > Email service provider > Campaign Monitor and is seeing the following error message:

There was a problem updating your email service provider. Please try again, or contact support if the problem persists.

If that's the case, could you try generating a new API key, as per Campaign Monitor's documentation and if you're still seeing the same error, could you capture a HAR file of the error and share it with me via direct message?