Calls automatically associated

[JeroenCloudCTI]

Hi all,

I'm making a calling app for HubSpot where, in case of multiple contacts/companies having the same phonenumber, you can select which one should be associated with a call. With the calling SDK I call the IncomingCall() method with createEngagement = true.

I noticed that HubSpot automatically makes an initial association when the call starts (with the oldest company that matches the phonenumber, otherwise the oldest contact, I think).

I'd like to prevent this automatic initial association, is that possible?

[GiantFocal · Accepted solution]

Hi @JeroenCloudCTI,

It seems that HubSpot’s calling SDK automatically connects calls to the oldest matching company or contact when you use `IncomingCall()` with `createEngagement = true`. From what I understand, there isn’t a built-in option to prevent this initial automatic association. HubSpot does this by default to make sure that every call is linked to something.

If you're looking for a bit more control, consider creating the engagement manually through the API after the call. This way, you get to select the exact contact or company to associate with, rather than relying on the SDK to do it automatically for you.