CSAT(Customer Satisfaction) With Hubspot Tracking Code.

Douglas_leve
Member

Hi!!
I have a CSAT(Customer Satisfaction) on my website using the HubSpot Tracking Code.

My website already have a login & authentication page, I also make use of a chat widget and I have the "hubspotutk" cookie setted for that.

But when the user finish the CSAT, he has to type into a form his email address.

My question: Is there a way to block the user from typing his email? I want to handle this form by auto-filling the value with the user email that I already have in my system.

Many thanks.

0 Upvotes
2 Replies 2
dennisedson
Community Manager

@Douglas_leve ,

Can you just not have the email field?

Or can you have it hidden and populate it with your info?

Thanks,

Dennis




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0 Upvotes
Douglas_leve
Member

That's exactly my question.

The CSAT works with the hubspot tracking code, which is embedded and I have no control of the fields, I can't even hide it.

Is there a way to do that?

0 Upvotes