APIs & Integrations

GDaskaloff
Participant

CRM card action hook actions request timeout

SOLVE

Dear community,

we're now getting errors when dispatching request from our CRM card integrations after approx. 5-6 seconds.

 

The requests itself are still working and responsing with the property "message" property.

 

Was there a recent change for the action hook action request timeout? Can this be adjusted?

(It's about the requests that HubSpot dispatches when you click on a button inside the CRM card content, it's NOT abount the request for the card data itself).

 

https://developers.hubspot.com/docs/api/crm/extensions/crm-cards#action-hook-actions

 

https://legacydocs.hubspot.com/docs/methods/crm-extensions/crm-extensions-overview

 

Screenshot 2024-09-16 at 17.53.31.png

Screenshot 2024-09-16 at 17.54.11.png

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1 Accepted solution
zach_threadint
Solution
Top Contributor

CRM card action hook actions request timeout

SOLVE

Hi @GDaskaloff 👋

 

I'm not aware of any recent changes in this space being published in the HubSpot Developer Changelog. Based on HubSpot Documentation and several community posts, it seems like the timeout for CRM Card Requests in general is 5 seconds (including for CRM Card Actions). I've been operating under this assumption for a number of years now and am not aware of any changes having been made recently.

 

I hope that proves helpful. Please let me know if you have any follow-up questions.

All the best,

Zach

--

Zach Klein
HubSpot Integrations & App Developer
Meanjin / Brisbane, Australia



Say g'day


If my post helped answer your query, please consider marking it as a solution.


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3 Replies 3
zach_threadint
Solution
Top Contributor

CRM card action hook actions request timeout

SOLVE

Hi @GDaskaloff 👋

 

I'm not aware of any recent changes in this space being published in the HubSpot Developer Changelog. Based on HubSpot Documentation and several community posts, it seems like the timeout for CRM Card Requests in general is 5 seconds (including for CRM Card Actions). I've been operating under this assumption for a number of years now and am not aware of any changes having been made recently.

 

I hope that proves helpful. Please let me know if you have any follow-up questions.

All the best,

Zach

--

Zach Klein
HubSpot Integrations & App Developer
Meanjin / Brisbane, Australia



Say g'day


If my post helped answer your query, please consider marking it as a solution.


0 Upvotes
GDaskaloff
Participant

CRM card action hook actions request timeout

SOLVE

Thanks for the info. We will now convert these actions to iFrames and show a "loading" UI to the user. In that, we can have any request executing time we need.

NOlah
HubSpot Moderator
HubSpot Moderator

CRM card action hook actions request timeout

SOLVE

Hi @GDaskaloff,
Thanks for reaching out to the Community! I understand you're running into some errors when clicking an action from your custom CRM card on the right sidebar. 

Let's see if some of our Community Champions can assist us in troubleshooting. Hi @coldrickjack@Jigar_Thakker@zach_threadint, do you have any helpful tips for @GDaskaloff ?

Thank you!

Best,
Noemi

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