CRM UI change is not firing webhook for hs_additional_emails

[ffacal]

Hi,

When a contact hs_additional_emails  property is changed thru the CRM UI, the webhook subscription is not being fired.

Other properties seem to be working ok but can't seem to sync this specfic one with my external API.

[dennisedson]

Yeah.  I guess that is pretty darn dramatic 🤣. 

I am going to test on my end.  Have you attempted to pause and restart the subscription or removing that subscription and readding?  Can you verify if you can add a subscription to another property and see if it works? 

[ffacal]

I have other 20 or so properties syncing correctly 😞

Tried removing this and adding it back again and it's not working...

[dennisedson]

@ffacal ,

Just tested myself and I also am not able to get it to work.

There is a thread mentioning this from 2018 confirming that it doesn't work.  I am going to send this up the ladder and see what happens.  If I get any additional info, I will make sure to add it here

Thanks for hanging out with me 🙃

[ffacal]

@dennisedson did you get any more feedback around this from your tech Team? Let me know if there are any updates.

[dennisedson]

@ffacal , not yet.  I have submitted an issue for it, though

[ffacal]

@dennisedson Great, thank you!

[dennisedson]

Hey @ffacal ,

Just received word that this property is on the list that will not fire.  Apparently it is one of several calculated properties that have not been integrated into the webhooks subcription, yet.  I am told that they are being considered, but it probably will not be for some time. 

We are updating the webhooks documentation to accurately represent this to avoid confusion in the future.

Not the answer you were wanting, but at least we know that we aren't going crazy 🙃

[ffacal]

See an example below, I am naming the property correctly?

[dennisedson]

Hey @ffacal , that is strange.  Can you disconnect the app and reconnect it?

[ffacal]

Hey @dennisedson  thanks for replying back. Sounds like an extreme solution : /

This is a production app so if I do that.. would I need to re-configure the endpoints and crm cards? or everything will be activated right after the app is linked again? I want to reduce downtime time to the very minimum.

Could you confirm?

Thanks!