CRM Search API Rate Limit Increase

[rhenry]

What’s happening

We are truly committed to listening to our developer community and improving our developer experience. 

We recently launched the CRM Search API with a rate limit of one request per second and per authentication token. After listening to recent user feedback, we learned that this low rate limit was a significant pain point for developers, especially when searching across multiple objects requiring multiple queries.  

Based on this feedback, we’re taking a tiered approach and increasing the rate limit to four requests per second and per authentication token. We have updated our API documentation to reflect this change here (under the ‘Limitations’ section) and here (under the ‘Other Limits’ section). 

We’d like to thank our developer community—your feedback has helped us refine our functionality to create this big win for developers! Changes like this are part of our ongoing effort to create the next generation of HubSpot's APIs and improve developer experience.

When is this happening?

This change is effective immediately.

If you have any questions or concerns, please join the discussion here. 

[CBN]

These ideas are also related to API and some gaps in basic use cases:

• https://community.hubspot.com/t5/HubSpot-Ideas/Private-Apps-Logs-add-time-as-condition-for-the-searc...
• https://community.hubspot.com/t5/HubSpot-Ideas/Private-Apps-It-must-be-possible-to-export-Log-data/i...

[CBN]

Hello,
I am not sure why you have such a lot low limit? When we update deals, contacts and engagement notes, then we check for the deal and the contacts (often twice as we cannot search on all associated emails to a contact in one step).

So we run into this quite often even with very few items. 

Why not raise the limit to 10 or 100 per second?

Or create better object specific searches?

[rhenry]

Hi @CBN ,

Thank you for sharing this feedback about CRM Search limits.
Could you add this to the HubSpot Ideas forum? Here is an existing idea about CRM Search filter limits that you could add your feedback to: https://community.hubspot.com/t5/HubSpot-Ideas/Increase-number-of-filters-in-search-APIs/idi-p/70482...
Or you could create a brand new idea specific to CRM Search rate limits. The HubSpot product team use the Idea's forum to help improve existing products and as a source of inspiration for new products and features. 

Thank you! 

[CBN]

Thanks for your reply @rhenry The issue is different as the search limit hits us ... and has the negative impact that our deals and contacts are not linked correctly and we miss the notes we add.

I will create a new idea on Search API limit increase.