APIs & Integrations

lynton
Contributor | Elite Partner
Contributor | Elite Partner

CRM Extension data fetch response time

SOLVE

Hi,

 

When we built our first CRM extension, we found that HubSpot had strict requirements for the response time to the data fetch request. If our app didn't respond within a # of milliseconds, the CRM extension displayed a load error.

 

Is there any official requirement for the response time of the data fetch? We are loading data from an on-premise system which may take over a second to respond. We want to make sure this won't be an issue before continuing development.

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1 Accepted solution
Derek_Gervais
Solution
HubSpot Alumni
HubSpot Alumni

CRM Extension data fetch response time

SOLVE

Hey @lynton ,

 

The info on this topic should still be valid: https://community.hubspot.com/t5/APIs-Integrations/CRM-Extension-Timeout/m-p/273225/highlight/true#M...

 

The CRM data fetch request has a timeout of 5 seconds.

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1 Reply 1
Derek_Gervais
Solution
HubSpot Alumni
HubSpot Alumni

CRM Extension data fetch response time

SOLVE

Hey @lynton ,

 

The info on this topic should still be valid: https://community.hubspot.com/t5/APIs-Integrations/CRM-Extension-Timeout/m-p/273225/highlight/true#M...

 

The CRM data fetch request has a timeout of 5 seconds.