APIs & Integrations

NBP
Top Contributor

Bug report - Workflow extension - line break disappear

SOLVE

Hello,

 

I created a workflow extension with one TEXTAREA field :

 

bug_linebreak_1.jpg

 

 

I created a workflow with this extension :

 

bug_linebreak_2.jpg

 

 

I saved  the worflow and tested it. The data I received didn't contain the first line break.

And when I go back to the worflow definition and click on my workflow extension, the line break has disappeared:

 

bug_linebreak_3.jpg

 

 

There seems to be a bug with the workflow definition interface.

What happened ?

 

Thank you,

 

integrationAppId : 206800
workflow id : 961
hubspot test account : 6747588
test worflow : 16590722
0 Upvotes
1 Accepted solution
WendyGoh
Solution
HubSpot Employee
HubSpot Employee

Bug report - Workflow extension - line break disappear

SOLVE

Hey @NBP,

 

Just an update here! Our team has pushed a fix on this. Do let me know if you see the problem persist or if it appears elsewhere!

View solution in original post

9 Replies 9
TJansen
Participant

Bug report - Workflow extension - line break disappear

SOLVE

TJansen_0-1647267180400.png

This is now happening for Teams notifications.

Any other formatting tips?


 

0 Upvotes
WendyGoh
HubSpot Employee
HubSpot Employee

Bug report - Workflow extension - line break disappear

SOLVE

Hey @BilalChaglani , 

 

Could you share with me the portal Id and workflow name in question?

0 Upvotes
BilalChaglani
Member

Bug report - Workflow extension - line break disappear

SOLVE

Hello,

I created a workflow extension with one TEXTAREA field,

 

After saving the workflow it trims line breaks and spaces at the end of the message in the text area. 

 

Before saving the workflow action :

 

Screenshot 2021-09-08 at 5.32.00 AM.png

 

After Saving the workflow: 

 

Screenshot 2021-09-08 at 5.32.45 AM.png

 

Here is a similar bug and it says that the issue is resolved, but it looks like its not resolved.

 

Please help 

0 Upvotes
BilalChaglani
Member

Bug report - Workflow extension - line break disappear

SOLVE

This issue still persists and I am still facing the same now. Are you sure the fix is pushed? I have attached screenshot before and after saving the textarea. 

 

Screenshot 2021-09-08 at 5.32.00 AM.pngScreenshot 2021-09-08 at 5.32.45 AM.png

0 Upvotes
WendyGoh
HubSpot Employee
HubSpot Employee

Bug report - Workflow extension - line break disappear

SOLVE

Hey @NBP,

 

On my end, I'm also seeing the same behavior. For this, I have reached out to our internal team to look into this issue. For the time being, I believe if you'd like to set a line break after the last name token, you can do this:

- Enter a line break before the last name token

- Enter a line break after the last name token

 

This way, you should be able to see something like this:

Hello Contact: Last name,

line 1 

NBP
Top Contributor

Bug report - Workflow extension - line break disappear

SOLVE

Hello @WendyGoh ,

 

The tips with two lines break works well but it's difficult to explain the tips for the clients because we can't add informations directly in the workflow extension.

 

Will the bug be corrected by the team?

0 Upvotes
WendyGoh
HubSpot Employee
HubSpot Employee

Bug report - Workflow extension - line break disappear

SOLVE

Hey @NBP,

 

This is definitely something that our team will be looking into. I'll certainly keep you updated once I hear from them. Thank you for your patience on this.

0 Upvotes
WendyGoh
Solution
HubSpot Employee
HubSpot Employee

Bug report - Workflow extension - line break disappear

SOLVE

Hey @NBP,

 

Just an update here! Our team has pushed a fix on this. Do let me know if you see the problem persist or if it appears elsewhere!

TJansen
Participant

Bug report - Workflow extension - line break disappear

SOLVE

TJansen_0-1647038281195.png

This is happening for Teams notifications.

Any other formatting tips?

 

0 Upvotes