Bot isn't identifying our users
Aug 10, 2018 9:00 AM
Hello there, we installed Hubspot tracking code in out application and BEFORE putting it the identification event is sent (https://developers.hubspot.com/docs/methods/tracking_code_api/identify_visitor).
But even if I identify my user with his email, user is still not recognized by the chatbot and the only way I could find in order to attach it to the existing contact is to ask him back the email. From the support they told me that the problem is that my contacts were created via API, but I don't understand it, as I identify my user via email.