Batch Update Contact not returning result

[kughane]

We are using batch API to update contacts in bulk. In some cases, the response for the bulk update returns empty "results" array but the status is "Complete". 

Attached such response received in Postman

Tried with multiple scenarios by providing the wrong contact id, and received an error message which seems to be working fine. Only facing issues with the above-mentioned case.

[vrushaliwaykole]

Did anyone find the solution for this issue? We are also facing the same issue for our hubspot integration.

[tominal]

I may be experiencing this on my side as well. I need those IDs from the response results for an integration. We're looking into it, too.

[kughane]

Hi @tominal ,

Yes.. I'm also blocked on this, which is needed for my integration too

[tominal]

Are your records actually updating all of those properties? I've encountered this before and the results array was empty. The results array should contain the records you're passing in if:

• All records exist
• All properties exist & are editable

Hope that helps!

[kughane]

Hi @tominal , You are right, but the updating individual object using /update/{contactId} API should fail right?

[tominal]

That would be my next check. If it fails in the individual object API then it will probably give you that empty results array in the batch update.

[kughane]

Yes.. So in my case, it is working fine with individual object API

[tominal]

In that case, I'm not sure what would cause it off the top of my head.

We should definitely post this on the idea submissions forum if it isn't there already. It is frustrating not receiving results in a batch update with no error.

[dennisedson]

Hey @kughane ,

Are you expecting an error here? 

In what sceneario are you getting the empty array?

@tominal , any thoughts?

[kughane]

Hi @dennisedson,

Are you expecting an error here? 

No, The data given in the request is of no error. I verified it by using the PATCH /crm/v3/objects/contacts/{contactId} API with the same data and it worked fine.

It is expected that the "results" array will have the updated object in it as given below image.

In what scenario are you getting the empty array?

Not sure. We need your help in finding the scenario.