Authorization Failed because the install URL does not match the specified scopes.

[cosgrovep]

Hello all

I am getting the below error 

This is when trying to authorize my new app in a 3rd party dialer for real time updates - i.e. when a contact is created with a certain status it pushes into the dialer.
 
The install URL is here https://app.hubspot.com/oauth/authorize?client_id=99475399-12a5-471e-aa34-166e3876307d&redirect_uri=...
 
The scopes I've configured as "required" are here
 

 
The scopes are all listed within the URL, and client_id is right and the domain is right but still get the error..

As part of the install on the dialer, I have to create an App in the clients Hubspot environment first, and then authorise that with an access token. As part of the real time updates, I have to then make an app in my developer account. I have to provide domain, client id, secret, app id and app api key for the app I create in the developer account. When I provide this, and click authorise, I get this error.

 
Any ideas why?

[Mike_Eastwood]

Hi @cosgrovep 

Your scopes look correct in the URL.

When I enter the Redirect URL (from the full URL you posted) I get the response: ERR_CONNECTION_TIMED_OUT

That may be the issue?

Regardless I would double check your Redirect URL on the Auth Tab in your App.

Have fun

Mike

Here to learn more about HubSpot and share my HubSpot Knowledge. I'm the founder of Webalite a Gold HubSpot Partner Agency based in Wellington, New Zealand and the founder of Portal-iQ the world's first automated HubSpot Portal Audit that helps you work smarter with HubSpot.

[cosgrovep]

Hi @Mike_Eastwood 

When I browse to this (https://claim247-cxm.uk.connexone.cloud/integrations/hubspot-app/authorize-workspaces) I get a page which generates a token (as I expect it would) which I then enter in a field on the dialer. Then when I click authorise do I get my mismatch error. 

You may have got a 403 error as the FQDN for this client dialer is locked down to specific static IP's