Assistance Needed: Issue with Google & Facebook Leads Tracking After API Shift

[SKundu6]

Hi everyone,

I hope this message finds you well. We are seeking assistance with an issue that has arisen following our transition from using Hapikey (v2 version) to a Private App (v3 version) for our API calls. Since making this change, we have encountered a problem with tracking Google and Facebook leads in our HubSpot contacts list.

Previously, when we used a [specific code], tracking for contacts originating from Google functioned correctly for v2 version. However, after switching to v3 version, the tracking no longer seems to differentiate properly between Google and Facebook leads. Instead, [specific code] appears to aggregate contacts from both sources under a single filter in the HubSpot contacts list, particularly under the "Original source drill-down 2" filter option.

Could you please help us resolve this issue so that we can correctly track and differentiate leads coming from Google and Facebook separately as we did before?

Thank you in advance for your help and support.

[SKundu6]

Hello @jaycee,

Thank you for your response.

We previously used a [specific code] for filter, which correctly differentiated contacts coming from Google in version 2. This [specific code] was used in "Original source drill-down 2" filter option.

In Private App - most of the contact source are showing "Skip Force Hubspot APP" in "Original source drill-down 2" option.

We have also implemented the HubSpot tracking script on all pages of our website.

Please let me know if you need any additional information.

[Jaycee_Lewis]

Hi, @SKundu6 👋 Can you provide an example of both situations? It might help our community members to see how it previously was bucketed in drill-down 2 versus what's happening with your private app.

Thanks! — Jaycee

[SKundu6]

Hello @jaycee,

We hope this message finds you well. We wanted to follow up on our previous message. We have yet to receive a response from your end, and we are keen to hear your feedback or any suggestions you might have.

Your input is very important to us, and we would greatly appreciate your timely advice on how to proceed. Please let us know your thoughts at your earliest convenience.

Thank you for your attention to this matter. Looking forward to your reply.

[SKundu6]

Hello @jaycee,

We hope this message finds you well. We wanted to follow up on our previous message. We have yet to receive a response from your end, and we are keen to hear your feedback or any suggestions you might have.

Your input is very important to us, and we would greatly appreciate your timely advice on how to proceed. Please let us know your thoughts at your earliest convenience.

Thank you for your attention to this matter. Looking forward to your reply.