Are there webhooks available to download call recordings when using Hubspot Dialer

[RInc1]

Hello,

We are integrating our app with Hubspot dialer and would like to know if there are specific webhooks available to get notified when a call recording for a call made using the Hubspot calling tool

https://knowledge.hubspot.com/calling/use-the-calling-tool

Also see that the engagement API has the calls

GET /engagements/v1/engagements/:engagementId 

with the Engagement type as Calls.

We were looking at the API docs for webhooks and did not any specific for getting notified when a call recording is available.

https://legacydocs.hubspot.com/docs/methods/webhooks/webhooks-overview

we want to be able to listen on webhook events and download calls as they made on the hubspot calling tools. Is that possible? If not what are the alternatives for our application to download the call recording?

Should we look into twilio api for this? Are there webhooks that will help here?

If not, are there alternative solutions

thanks

[RInc1]

We were looking at the API docs for webhooks and did not any specific for getting notified when a call recording is available.

https://legacydocs.hubspot.com/docs/methods/webhooks/webhooks-overview

we want to be able to listen on webhook events and download calls as they made on the hubspot calling tools. Is that possible? If not what are the alternatives for our application to download the call recording?

Should we look into twilio api for this? Are there webhooks that will help here?

If not, are there alternative solutions

thanks

[RInc1]

@MatthewShepherd @dennisedson Seems like adding the webhook to workflows works only on Enterprise Accounts. Will this work with a developer account? We dont seem to be receiving the webhook events in this case.

[dennisedson]

Hey @RInc1 

This is the best solution that I have seen at this point originally asked by @nitishSliderule.

Short answer to webhooks is subscribing to engagements is not available.

@MatthewShepherd , do you have any suggestions?

[RInc1]

@dennisedsonthanks a lot for the response.

Is there an option to subscribing to Twilio webhooks? I am not sure if the calling tool requires hubspot-twilio integration. Would you know if that is needed? We trying to avoid the polling method and see if webhooks are available to download the call.

Look forward to hearing from @MatthewShepherd as well.

Thanks again for your help.

[MatthewShepherd]

Hi @RInc1 @dennisedson 
I'm not familiar with this API but could you use a workflow that triggers when a call activity/engagement's recording URL is known and then send that data via a webhook?

[RInc1]

Thanks a lot for this help @MatthewShepherd 

So this is doable if a customer using only the dialer without the CRM. We are integrating our App for customers with Hubspot Dialer (where they have not purchased Hubspot CRM) and are using the Calling Tool with the number provided by Twilio.  I think they would have a Hubspot-Twilio integration for this, is that assumption correct?

I am new to hubspot and hence the reason for some of the repeated questions. Thanks to you and @dennisedson for patiently answering these.

[dennisedson]

That is a pretty solid solution, @MatthewShepherd 

[RInc1]

Is it possible to get any help on this? Has anyone attempted this? Is it possible to get the call downloaded by listening to the webhooks?