I would like to append to a contact’s property vs overwriting it. How can this be done? I’d rather not make a separate api call to get the contact’s current property value only to turn around and make another api call to update it with data I compose locally. Any suggestions would be helpful.
It’s not currently possible to append a value or option to a property on a contact record. We do keep a record of any previous values, and those historical values can be used in lists and workflows, but if you need to append and keep the current values, you’d need to pull the existing value, append your new value, then update the contact with the full updated list of values.
Hey @Msyvrais , Sorry about the delay in this, I never got an alert on your first reply back. At this time, we don't have a way to set this up for a form submission by default, this will overwrite any previous property values. Derek mentioned before a known workaround for this, utilizing the property history to gain access to the current values, add in the new values and then update the contact with the full list of values.
Samantha here from HubSpot support. When you are making the API call to append more values to a property, in order to not have to retype everything you would want the value section to start with a
Hi @samlucas how would this work in the scenario i posted above when someone submits a new form - how can i ensure that it appends that property and not completely replace?
This is absoloutly a huge issue for us! we have many products and product lines and when a customer submits a new form it overrides the data that is there and pushes the current to the history which is not searchable when building lists and makes it very hard for targeted marketing!
Being able to select if we want to append the property OR update the property in a workfow for example would be fantastic! I know I have seen apend somewhere I dont recall where though.
It’s not currently possible to append a value or option to a property on a contact record. We do keep a record of any previous values, and those historical values can be used in lists and workflows, but if you need to append and keep the current values, you’d need to pull the existing value, append your new value, then update the contact with the full updated list of values.
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