App page views not appearing for specific contact
Nov 22, 2020 4:05 PM
I'm in the process of installing the HubSpot tracking code within a single-page app, but I'm running into a super strange problem. The tracking code seems to be working fine - all page views are successfully being reported as people click through the various parts of the app - except for one contact record. When I log into the user account associated with that record, I get either no page views on the contact record in HubSpot, or sometimes I'll get an initial page view (e.g. right after a hard refresh of the site), but no subsequent page views appear on the profile.
I've tried to isolate out what could be causing the issue. Filtered IP address? Something browser-related? Something weird about the email address itself? I've been able to eliminate most ideas because when I log into the affected account, log out, and then log into a different account (same browser session, same browser, same IP, etc), the data appears fine for the other contact record but as noted above for the affected contact record. I've even tried using two emails at the same domain (e.g. firstname.lastname@example.org and email@example.com), but there's still a discrepancy between the two. As for the contact record itself, I can't see any noteworthy differences between the affected record and other records.
Suffice to say, this is so confusing! Anyone have any ideas for other things that could be affecting this? Are there features I'm not thinking of? Are there other things I could try testing?