Calling extensions allows users to make calls through your calling service while working with their contacts in HubSpot. After connecting your app, users will have the option to use your service as their calling provider when using the call button. This feature also makes it easy to log the details of the call using ourEngagements API, so calls made through your system can still be measured using HubSpot'sbuilt in sales reporting.
This new feature consists of three main components:
TheCalling Extensions SDK, a JavaScript SDK that enables communication between your app and HubSpot.
The calling iframe, which displays your app to HubSpot users.
TheSettings API, which is used to set up the calling settings for your app. Each HubSpot account that connects your app will use these settings.
What's changing?
This feature is a brand new release that expands on theexisting calling functionalitybuilt into the HubSpot CRM. Please note that this API is part of ourdeveloper preview program, and should be considered as a non-stable release that will be subject to bugs and breaking changes while under development. Please take this into account as you build against a release. For updates on the status of the developer preview, pleasesubscribe to our changelog.
When is this happening?
This feature is currently live and available to all paid HubSpot accounts.
No one has replied to this post quite yet. Check back soon to see if someone has a solution, or submit your own reply if you know how to help! Karma is real.