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An error occurred while validating the integration authorization

LiveWebinar
Member

Hi, 

We're getting that error since a couple of days but nothing changed in our app.

In app scope settings there is:
crm.lists.read

crm.objects.contacts.read

crm.objects.contacts.write crm.lists.write crm.objects.companies.read crm.objects.marketing_events.read crm.objects.marketing_events.write

and this is exactly what we request in install URL.

any idea? something else changed ?

0 Upvotes
5 Replies 5
LiveWebinar
Member

yes, we've checked oAuth settings and nothing has changed. Redirect url, scopes are same as in app settings. Now i see that when trying to integrate i'm getting agreement screen but ther is no chance to click on it because hubspot redirects that page in a second so maybe this is a problem.
So randomly we're getting agreement screen and validating error.

Please check video 
https://cdn.livewebinar.com/gulios/hubspot.mov

Our install URL:
https://app.hubspot.com/oauth/authorize?response_type=code&client_id=CLIENT_ID&redirect_uri=https://...


Screenshot 2023-06-06 at 10.02.32.png

Screenshot 2023-06-06 at 09.46.40.png


0 Upvotes
Jaycee_Lewis
Thought Leader

Hey, @LiveWebinar 👋 Thanks for your question. I have a few basics for you to try to rule out common issues. This will help give the community relevant information about your issue.

 

  • Check your OAuth configuration – Ensure that your OAuth configuration, including the redirect URL and scopes, match between your HubSpot app and the authorization URL 

  • Try a fresh authorization – Sometimes, re-authorizing your application will “fix” things. Try to uninstall and then reinstall your app for one of your test accounts

  • Check your server logs and HubSpot call logs

Thank you! — Jaycee





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0 Upvotes
KMechaniszyn
Member

Hi @Jaycee_Lewis . Do you have any other solution? We have more and more clients everyday asking about this HubSpot integration and why its doesn't work. Please help.

0 Upvotes
LiveWebinar
Member

still nothing. Tried to uninstall, changed scopes, removed scopes etc but getting agreement screen where there is no chance to agree because it redirects instantly 

Screenshot 2023-06-07 at 11.26.01.png



0 Upvotes
KMechaniszyn
Member

Do you have any other ideas how we can solve this issue?

0 Upvotes