APIs & Integrations

KarolinaMech
Member

An error occurred while validating the integration authorization

Hi, 

We're getting that error since a couple of days but nothing changed in our app.

In app scope settings there is:
crm.lists.read

crm.objects.contacts.read

crm.objects.contacts.write crm.lists.write crm.objects.companies.read crm.objects.marketing_events.read crm.objects.marketing_events.write

and this is exactly what we request in install URL.

any idea? something else changed ?

0 Upvotes
5 Replies 5
KarolinaMech
Member

An error occurred while validating the integration authorization

yes, we've checked oAuth settings and nothing has changed. Redirect url, scopes are same as in app settings. Now i see that when trying to integrate i'm getting agreement screen but ther is no chance to click on it because hubspot redirects that page in a second so maybe this is a problem.
So randomly we're getting agreement screen and validating error.

Please check video 
https://cdn.livewebinar.com/gulios/hubspot.mov

Our install URL:
https://app.hubspot.com/oauth/authorize?response_type=code&client_id=CLIENT_ID&redirect_uri=https://...


Screenshot 2023-06-06 at 10.02.32.png

Screenshot 2023-06-06 at 09.46.40.png


0 Upvotes
Jaycee_Lewis
Community Manager
Community Manager

An error occurred while validating the integration authorization

Hey, @KarolinaMech 👋 Thanks for your question. I have a few basics for you to try to rule out common issues. This will help give the community relevant information about your issue.

 

  • Check your OAuth configuration – Ensure that your OAuth configuration, including the redirect URL and scopes, match between your HubSpot app and the authorization URL 

  • Try a fresh authorization – Sometimes, re-authorizing your application will “fix” things. Try to uninstall and then reinstall your app for one of your test accounts

  • Check your server logs and HubSpot call logs

Thank you! — Jaycee







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0 Upvotes
KMechaniszyn
Member

An error occurred while validating the integration authorization

Hi @Jaycee_Lewis . Do you have any other solution? We have more and more clients everyday asking about this HubSpot integration and why its doesn't work. Please help.

0 Upvotes
KarolinaMech
Member

An error occurred while validating the integration authorization

still nothing. Tried to uninstall, changed scopes, removed scopes etc but getting agreement screen where there is no chance to agree because it redirects instantly 

Screenshot 2023-06-07 at 11.26.01.png



0 Upvotes
KMechaniszyn
Member

An error occurred while validating the integration authorization

Do you have any other ideas how we can solve this issue?

0 Upvotes