Agent webrtc session does not persist when crm user changes screen

[PB52]

Hi,

We have a click2call integration with hubspot, and we want to extend the functionaliy to dialer (own product).

Issue is that, there is no place in crm when user can click to pop-up agent webrtc calling panel. In clickToCall it pops-up when a outbound call is made.  As soon as the crm user moves to a different contact the webrtc session is lost.

In case I need to integrate my dialer solution, how can I provide a consistant agent experiance for automated outbound call.

1. Is there any place where I can embed the agent in crm ?

2. How can I autopop the contact screen, as soon as the call is connected to agent ?

Regards

Regards

[Jaycee_Lewis]

Hi @PB52 👋 Thanks for reaching out.

Can you provide any additional information? To help the community better understand what you've already tried and ruled out. Such as the Calling SDK and the CRM Extensions API.

Thank you! — Jaycee