An overview of engagements and the Engagements API
But in the call details it is not reflected properly - I sometimes see somebody's else as the person who made the call. I.e. a call made by different person that I see as my own
Hi @gacek, those toNumber and fromNumber fields are internal fields only that can only be pulled from the API. They do not have any implication who's names appear when logging a call. When submitting a call engagement via the API, the part that controls who logs the call (e.g. where it it says in your screenshot "You logged a call") is the ownerId property within the "engagement" object. If you wanted to change who logs the call, you should insert a different ownerId in the property below by finding their internal ID here: https://app.hubspot.com/property-settings/3430672/contact/hubspot_owner_id
"engagement": {
"active": true,
"ownerId": 1, <===== this property is the one that controls who logs the call
"type": "NOTE",
"timestamp": 1409172644778
},
The call engagement will always appear on the associated contact specified in the associations sections:
"associations": {
"contactIds": [1], <==== contact vid goes here, this is the contact who's timeline the call will always log onto.
"companyIds": [ ],
"dealIds": [ ],
"ownerIds": [ ]
}
Hi @gacek, those toNumber and fromNumber fields are internal fields only that can only be pulled from the API. They do not have any implication who's names appear when logging a call. When submitting a call engagement via the API, the part that controls who logs the call (e.g. where it it says in your screenshot "You logged a call") is the ownerId property within the "engagement" object. If you wanted to change who logs the call, you should insert a different ownerId in the property below by finding their internal ID here: https://app.hubspot.com/property-settings/3430672/contact/hubspot_owner_id
"engagement": {
"active": true,
"ownerId": 1, <===== this property is the one that controls who logs the call
"type": "NOTE",
"timestamp": 1409172644778
},
The call engagement will always appear on the associated contact specified in the associations sections:
"associations": {
"contactIds": [1], <==== contact vid goes here, this is the contact who's timeline the call will always log onto.
"companyIds": [ ],
"dealIds": [ ],
"ownerIds": [ ]
}