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As an integration developer I wish to add engagements I create via the API to a named queue. I don’t see properties on an Engagement to do this nor any API documentation for Queues.
Much thanks for anyone who can point me to the docs to do this.
It’s not currently possible to add tasks to task queues via the API. I’d be interested in hearing your use case; what’re you looking to do with task queues? Additionally if you have the inclination, I would encourage you to consider posting your use case to the Ideas Forum on the HubSpot Community.
We've found a kind of patchy workaround. Engagements have this field hs_queue_membership_ids that you can set via API with the queue id. The problem is getting the ids and make it robust with mapping via names - we didn't find a way to do it yet. But if brute force is okay for you, you can manually set an Engagement to a queue through Hubspot, use API to get this engagement and the above field and by that knowing its id. Do it for all queues you have got, and create a local hard-coded map (that's terrible practice, of course, but what can we do without a dedicated API?)
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