Access to Calling in Developer Account?

[Sadat]

I'm working on a third-party CTI integration for Hubspot, and I wanted to explore the features Hubspot already has and ways to interact with them(through SDKs/APIs).

Is there a way for a developer test account to gain access to calling features? At the moment trying to access calling from the tab redirects me to purchase it.

And if so, are there ways to interact with those calling features through SDKs or APIs?

Appreciate any help 🙏

[TomM2 · Accepted solution]

Hey @Sadat  Not at the moment, the only access would be the calling SDK. 

[TomM2]

Hey @Sadat the developer test account is really designed for sandboxing and creating integrated apps. There's very limitated external comms available (IE you can only email your own users) as opening up free developer accounts to external comms immediately opens them up for abuse. Calling is also not available within any free accounts, To access calling you would need to purchase a sales or service starter hub. 

There's some calling demo apps to help you build on this available within the calling sdk. 

[Sadat]

Hey, @TomM2 .
So I'm not really trying to access any calling minutes from HubSpot. I'm only trying to access the UI for calling (like the one in the main nav bar) so I can work on my third-party calling app integration. Is that accessible without a subscription?

[TomM2 · Accepted solution]

Hey @Sadat  Not at the moment, the only access would be the calling SDK. 

[Sadat]

Hello again, @TomM2 .

As a follow up: If a user were to install my third-party calling app, would they also be required to subscribe to HubSpot's calling feature to access the calling remote in the navbar?

So far my integration is only accessible from the "call" option in contacts page after using the calling SDK, but it should also be accessible in the main navbar according, otherwise the calling extension closes whenever we navigate to another page.

[TomM2]

I don't believe they would! But maybe that's a better question for someone at HubSpot such as @BérangèreL

[BérangèreL]

Hi @Sadat and @TomM2 thanks for reaching out to the Community and thanks for the tag!

Let me check internally on this for you!

I'll get back to you as soon as possible!

Thanks for your patience!

Best,
Bérangère

[Sadat · Accepted solution]

I was able to get access to outbound & inbound calling options by enabling the Inbound Calls Beta.