Ability to display or push a service ticket to an agent via APISOLVE
Sep 3, 2019 1:30 PM
After reviewing the API related to ticket creation and updates we did not see a method to cause a ticket to be shown or displayed to an agent via the API. E.g. From a server process we are interested in generating tickets based on triggers (phone system, system conditions, etc) and would like to "pus" or "display" the ticket to a specific user. Is there a way to accomplish this via the API?
Solved! Go to Solution.