3CX - Integration - POP-UP on Multiple Numbers. (mobile)

ChrisRizzuto
Member

When we use 3CX Integration to pop the client's contact records, it works fine for their main number but if they call in with a mobile number or their home phone number, a new contact record is created....this, of course, seems silly as it could double or triple our contacts count.  Does Hubspot not have the ability to match ALL contact numbers in a record?

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WendyGoh
HubSpot Moderator

Hey @ChrisRizzuto,

 

Currently, HubSpot deduplicate contacts by their email address.

 

It is not possible to deduplicate contact based on the contact phone number. I'd suggest for your case, to merge the contact records.