3CX - Integration - POP-UP on Multiple Numbers. (mobile)

[ChrisRizzuto]

When we use 3CX Integration to pop the client's contact records, it works fine for their main number but if they call in with a mobile number or their home phone number, a new contact record is created....this, of course, seems silly as it could double or triple our contacts count.  Does Hubspot not have the ability to match ALL contact numbers in a record?

[AnneTattersall]

Hi we're having the same issue and merging doesn't seem a particularly efficient way to do it - particularly if on your contact record you already have the landline (phone) number and also a mobile in the record already.  Also the person receiving the call will need to put the contact name into the record, know it already exists etc etc. Is there a plan for it to be able to look up any phone related field?

[WendyGoh]

Hey @ChrisRizzuto,

Currently, HubSpot deduplicate contacts by their email address.

It is not possible to deduplicate contact based on the contact phone number. I'd suggest for your case, to merge the contact records.