3CX - Integration - POP-UP on Multiple Numbers. (mobile)


When we use 3CX Integration to pop the client's contact records, it works fine for their main number but if they call in with a mobile number or their home phone number, a new contact record is created....this, of course, seems silly as it could double or triple our contacts count.  Does Hubspot not have the ability to match ALL contact numbers in a record?

1 Reply 1
HubSpot Moderator

Hey @ChrisRizzuto,


Currently, HubSpot deduplicate contacts by their email address.


It is not possible to deduplicate contact based on the contact phone number. I'd suggest for your case, to merge the contact records.