auto-populating emails

[UDz]

Hi all, 

Is it possible to set up emails that can be auto-populated with specific information (property values) from tickets? If yes, how to set it up? Thank you in advance.

[karstenkoehler · Accepted solution]

Hi @UDz,

Yes, this is possible. You can use personalization tokens in automated emails, the steps are explained in the linked knowledge base article. Please let me know if you run into any issues setting up the personlization tokens!

Best regards