2 weeks ago
Hello! I'm turning in for the night after a few good hours working on this... so without further ado, here is where I'm stuck!
If you couldn’t tell this is not my area of expertise, however we’re a very small team and as an ops guy I’m tasked with setting up this system, however rudimentary. I’ve been playing around with this for a few hours and it’s been super informative but I’m very aware of my own shortcomings (plus I’m about to pass out at my desk).
Thanks in advance for even looking at this, and I look forward to learning more tomorrow!
2 weeks ago
Hi @notgoodwithdata and welcome to the Community! I hope you got some rest and a clearer mind. 😊
First a confirmation. Yes, HubSpot will auto-create + associate a Company record to a Contact record when the Contact email is a business email. That's the crux of how HubSpot was built. It's all about the Contact email and the corresponding Company "domain name" or website.
So what you're seeing there is certainly expected behavior in HubSpot. That, coupled with HubSpot's massive customer database full of company information will get you the insight that's getting pushed (or not pushed) into a Company record, like phone number, annual revenue, LinkedIn page, etc.
If they don't have that information, it won't go into your Company record. And if your Contact is using a non-business email, HubSpot won't create the Company.
As for how to build what you're looking to build, it honestly sounds complex enough that I'd have to take time to think through it, ask questions, and "play" in workflows. It's not something I've built before. If someone else who @kvlschaefer tagged has built something similar, they may have an easier answer.
If you're still stuck, I'd be happy to set something up after my vacation next week. Maybe I could help, or someone I work with could.
Did this post help solve your problem? You can help others find answers when you accept a reply as a solution. (I also appreciate it!)
2 weeks ago
Thanks for reaching out to the Community, and for including this detailed information!
I hope you're able to get a good night's sleep tonight 🙂
I would like to invite our subject matter experts to this conversation to see if they have any insight.
Hi @jolle, @Mike_Eastwood, @MariSuper, @danmoyle - Do you have any tips for @notgoodwithdata?
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