Sending WhatsApp messages

[GoularteVieira]

Hi folks!

Which tool do you recommend for sending WhatsApp messages through the HubSpot workflow?

I need one that can have different inboxes for teams (sales, customer success, etc.). What do you recommend?

[NiloofarK]

Hi @GoularteVieira,

There are many solutions out there and they are very different in terms of their automation capabilities, pricing, creating different inbox views for different teams, their support and more. 

Have you already chosen a solution? If not, I could be of help if you answer a few questions (I work with WhatsApp for businesses a lot).

1. What automations exactly do you need? Sending 1 automated message or automating an entire WhatsApp communication like lead qualification, answering FAQs? What triggers do you need to start the automation?

2. What is your team size? I assume you use WhatsApp for sales, support and marketing. How big is each team?

3. What's your budget?

4. What other needs do you have in WhatsApp in addition to automation?

Have a great day!
Niloofar

[Brenner · Accepted solution]

Hey @GoularteVieira , glad to see you here! 

We're using the Spread.Chat, and it's working for us (looking for expand our operations from 6 to 100+ agents in a few months, btw). 

If you need more information, just reach out me! 

@MiaSrebrnjak thank you for mention. 

[JMoraes6]

Hey, @GoularteVieira ! I recommend you take a look at Treble.ai as I believe we can solve your exact needs. Also feel free to reach out to me directly at julia.moraes@treble.ai 

[MiaSrebrnjak]

Hi @GoularteVieira,

Have you already tested HubSpot's native WhatsApp integration? It allows you to send WhatsApp messages via workflows (with the help of templates) and you can also create a filtered view for your WhatsApp messages in the HubSpot Conversations inbox. 

If you'd like to look into 3rd party WhatsApp integrations, check out this Community article where Community members have shared their recommendations. 

I also wanted to ask a couple of subject matter experts for advice: 

Hi @Brenner, @Billseng, do you have any tips on WhatsApp integrations for @GoularteVieira? Thank you!

Cheers
Mia, Community Team