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MRuxton3
Member

Quickbooks Online Integration - Missing Invoice Button

Hi there,

We recently reinstalled the QBO Integration because it was failling to sync and our invoices were getting stuck between HS and QBO.

QBO recommend we reinstall, but now that we have done that, we are no longer able to see the "Generate Invoice" button on the right hand sidebar like we used to be able to. 

Does anyone have any advice on how to get this back?

4 Replies 4
RCurran
Participant

Quickbooks Online Integration - Missing Invoice Button

Hey @MRuxton3 and also @ABennett93 - we're also looking at how to streamline Hubspot/Quickbooks. Did you get any futher with your question? It looks to me like the official Knowledge Base article may be out of date. Am not seeing anything like the functionality described here (which says last updated Jun 2023): Use HubSpot's integration with QuickBooks Online) . 

0 Upvotes
KFronda
Member

Quickbooks Online Integration - Missing Invoice Button

I am having the same issue - any advice or troubleshooting would be really appreciated! 

 

Thank you!

MiaSrebrnjak
Community Manager
Community Manager

Quickbooks Online Integration - Missing Invoice Button

Hi @MRuxton3,

 

Thank you for reaching out to the Community! 

Are you referring to this section on the right side of a Deal record? 

 

 

Screenshot 2023-10-17 at 15.19.34.png

 

I wanted to ask a couple of HubSpot experts for their help: 

Hi @Jerdaine_digita@Franci@LaurenRyan, do you maybe have any advice or  troubleshooting tips for @MRuxton3? Thank you!

 

Cheers
Mia, Community Team 

 

 




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ABennett93
Participant

Quickbooks Online Integration - Missing Invoice Button

I am having the same issue, it is gone along with half of the QBO functionality. Below is what it used to look like (from an account where it still works)

ABennett93_0-1699357626334.png


Below is what it currently looks like

ABennett93_1-1699357773228.png

Tried "enabling" but always get an error as its already connected, even if i delete the connection from QBO. Further i connected it to a different account when it was enabled and it still doesnt have the invoice functionality..