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SupportW
Member

NetSuite App - Manually Create Sales Order & Field Options Not Mapping

Our HubSpot app is integrated with the NetSuite using the app built by HubSpot. We are trying to manually create a sales order from a HubSpot deal record. However, the options for the required Location field are not loading. There's a spinning wheel next to the field. Eventually a red "something unexpected went wrong" banner will display. Here's a recording: https://www.loom.com/share/1b23880cfd6441b4ab038256bedb7c2a?sid=8b6934a1-5395-454e-a2c5-94b183ef3579.

 

We have not been able to create a sales order because of this missing requirement.

 

As a side note, we've tried to use workflows to create the sales order using the Netsuite app's workflow action. These fields were mapping properly but we ran into an issue of HubSpot creating duplicate sales orders in NetSuite.

 

 

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2 Replies 2
Jaycee_Lewis
Community Manager
Community Manager

NetSuite App - Manually Create Sales Order & Field Options Not Mapping

Hey, @SupportW. I moved this over to a different community so we can get more eyes on your question. 

 

Best,

Jaycee 

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Jaycee Lewis

Developer Community Manager

Community | HubSpot

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SupportW
Member

NetSuite App - Manually Create Sales Order & Field Options Not Mapping

Thanks Jaycee. Let's hope we get some input.

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