Managing App Integrations

[ACarr1]

My company has recently run into an issue where app integrations have stopped working whenever a previous admin has left the company. We could add a task to our offboarding doc to reinstall all apps previously integrated by a departing team member, but it seems like a better process exists out there. Let me know if you have any suggestions for avoiding this issue in the future.

Thanks,

Allen

[Akash_Vi_R]

+1 to @karstenkoehler .

The easiest way would be to create a shared email and have your admins make any big changes through that. So even when they're offboarded, nothing breaks on HS.

[karstenkoehler · Accepted solution]

Hi @ACarr1,

Most apps rely on an integration user - if that person leaves, the integration might fail, at the latest when an re-authentication is due.

The best solution here, in my opinion, is to have one user in HubSpot from IT that signs up with a shared address such as it@yourcompany.com. This inbox would persist even if the team behind it changes or if someone leaves.

IT typically likes this because it also means that they have an overview of tools that are being used / integrated.

Best regards!