@OAskarov is your integration set to always create intercom contacts on HubSpot contact creation and always create HubSpot contacts on intercom creation?
My best guess here is theres a race condition where the integration is sending data to intercom, which in turn is sending data back to HubSpot as a "new contact creation". If this gets to HubSpot before HubSpot creates the contact then it might *technically* be intercom creating the contact and overriding the HubSpot contact creation.
Is this the integreation you're using? If so, this was actually built by intercom and not HubSpot. There's even a support email on that page! So it might be worth reaching out to them to troubleshoot how this is setup and how to avoid this happening in the future!
Tom Mahon firstname.lastname@example.org HubSpot Expert | Digital Marketing Specialist | Community Champion HubSpark
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