⚙ Operations Hub

JoeFromPinch
Participante

Format phone number to add country code

resolver

Is there a way to add a format workflow to automatically convert a phone number to add a country code? I use Hubspot to call a lot but our third party systems only collect the phone number without country code, which Hubspot requires to validate it and ring it.

1 Soluciones aceptada
karstenkoehler
Solución
Miembro del salón de la fama | Partner
Miembro del salón de la fama | Partner

Format phone number to add country code

resolver

Hi @JoeFromPinch,

 

Then it depends on how your phone numbers are formatted exactly. In Germany, for example, numbers without country code start with a 0. That 0 is removed when the country code is dialed.

 

E.g. 030 1234567 would turn into +49 30 1234567

 

I could achieve that with the workflow below:

 

karstenkoehler_0-1683873550856.png

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

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11 Respuestas 11
karstenkoehler
Miembro del salón de la fama | Partner
Miembro del salón de la fama | Partner

Format phone number to add country code

resolver

Hi @JoeFromPinch,

 

Which HubSpot subscription are you on? In Operations Hub Professional, you can use the Format data workflow action to change the formatting of your phone number and add a country code at the beginning.

 

Without Operations Hub Professional, you'd have to look into third-party tools such as Insycle. (If upgrading to Operations Hub Professional is an option, let me know and I can share more use cases that can be easily implemented in this hub and improve data quality.)

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

JoeFromPinch
Participante

Format phone number to add country code

resolver

I do have Ops Hub professional. I tried to use the Format data workflow but I couldn't figure out exactly what to do with it. 

0 Me gusta
karstenkoehler
Miembro del salón de la fama | Partner
Miembro del salón de la fama | Partner

Format phone number to add country code

resolver

Hi @JoeFromPinch,

 

That depends on where the information about the country code lives. Do you have that in a separate property? What would determine which country code is added at the beginning of a phone number?

 

Best regards

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

JoeFromPinch
Participante

Format phone number to add country code

resolver

All our numbers are in the same country. So I need to just insert the same number every time.

0 Me gusta
karstenkoehler
Solución
Miembro del salón de la fama | Partner
Miembro del salón de la fama | Partner

Format phone number to add country code

resolver

Hi @JoeFromPinch,

 

Then it depends on how your phone numbers are formatted exactly. In Germany, for example, numbers without country code start with a 0. That 0 is removed when the country code is dialed.

 

E.g. 030 1234567 would turn into +49 30 1234567

 

I could achieve that with the workflow below:

 

karstenkoehler_0-1683873550856.png

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

teloss79
Miembro

Format phone number to add country code

resolver

how do you prevent other 0's being formatted within the number ?

BérangèreL
Administrador de la comunidad
Administrador de la comunidad

Format phone number to add country code

resolver

Hi @teloss79,

Thank you for reaching out to the Community!

Here are some resources that might be of interest as well:

Format your data with workflows
Custom Formula Functions

@karstenkoehler thank you for your help!

Could you please explain how the workflow you suggested would work with additional "0" within the phone number to help @teloss79, please?

Thanks a lot!

Have a great day!

Best,
Bérangère


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MHolzer
Colaborador

Format phone number to add country code

resolver

Wouldn't this workflow also replace 0 inside of the Phone numbers?
So if you have a phone number which goes like this:
01573099230

Would the workflow not replace all 0s with +49? 
Which would get you the result of:
+491573+499923+49

0 Me gusta
JoeFromPinch
Participante

Format phone number to add country code

resolver

Super helpful! Thank you.

0 Me gusta
karstenkoehler
Miembro del salón de la fama | Partner
Miembro del salón de la fama | Partner

Format phone number to add country code

resolver

Hi @JoeFromPinch,

 

Happy to help. Make sure to test this first by copying the formatted phone number into another custom property. Search and replace actions can be hard to clean up if you're doing something wrong (e.g. searching all space characters in a word document and replacing them with nothing).

 

When everything looks good in the test property, you can unleash your workflow on the actual thing.

 

Best regards

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

hkoops
Participante

Format phone number to add country code

resolver

What if you didn't need to replace numbers in the phone number but add a country code (currently phone numbers have no country code - US's country code is +1)? Can you give an example of how you would set that up?
The SMS feature won't work unless the number is specifically formatted with country code, parentheses, and hyphens. Ie +1 (555) 555-5555
I'm not sure how to make that specific format work in the workflows. I have Op Hub Pro.