Error - Hubspot Form Notifications end up in SPAM

[ÓrbitaCom]

HI!

I am having problems with the reception of my lead notifications. 

I have chatted with client support and they have told me that Hubspot automatically sends some notifications to SPAM so that my Primary email box doesn't fill. 

I tried to ad the noreply@hubspot.com address to the "Permitted email addresses" but didn't have any luck. 

I was told that i had to talk to a Hubspot developer to that they could solve this issue for me and redirect all mail to my primary box and not spam.

Thanks!

[karstenkoehler]

Hi @ÓrbitaCom,

This is indeed currently not possible. HubSpot does not accept emails from noreply@hubspot.com in a conversations inbox. These emails will always go into the spam folder.

As a workaround, you could have these emails sent to another email address first. You would then forward them further into your inbox – a relay. I haven't tried it but it would "camouflage" the noreply@hubspot.com address by forwarding it to another inbox first. It wouldn't arrive in a conversations inbox coming from noreply@hubspot.com but from that other email address.

In my opinion, I would not try to do this. I don't see the value of having email notifications from HubSpot sent into a HubSpot conversations inbox only to be read within HubSpot. Have you considered using user notifications instead of email notifications, for example?

Best regards

[ÓrbitaCom]

Thank you Karsten for your quick response.

To put it into context, I have a HubSpot form installed on my landing page. Every time a user completes the form and clicks "send" y receive a notification. These notifications which are of great value to me due to the fact they contain potential leads, end up in SPAM.

That is the main reason I want to solve this problem and redirect them to my main

[karstenkoehler · Accepted solution]

Hi @ÓrbitaCom,

I'd recommend sending these form submission notifications to an inbox which is not connected to a conversations inbox in HubSpot.

If you have a personal inbox (outside of HubSpot, e.g. Outlook or Gmail) and the emails are landing in the spam folder, there are troubleshooting steps which you can check here: https://knowledge.hubspot.com/email/not-receiving-hubspot-system-or-notification-emails

Best regards!