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JLeveille

‎Mar 27, 2024 11:05 AM - last edited on ‎Mar 27, 2024 4:44 PM by Community Manager

Member

Contacts Deleted in Netsuite failing in Hubspot with no related record

Hi all.  

 

I am having an issue with 37 contact records that were deleted in NetSuite recently as part of a cleanup.  Those records never existed in hubspot, yet when the contact sync runs, its trying to sync them.  Is there a way to stop deleted records from syncing with Hubspot?  

 

We use Hubspot for the FRONT email app so I am getting daily notifications on these failures that I can't do anything about.  

Data Sync
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PamCotton
Community Manager

‎Mar 27, 2024 4:46 PM

Community Manager

Contacts Deleted in Netsuite failing in Hubspot with no related record

Hey @JLeveille, thank you for posting in our Community!

 

Please check the sync settings in both NetSuite and HubSpot to ensure that deleted records are excluded from the sync process. There might be an option to configure this within the integration settings. As a temporary workaround, you can consider disabling the notifications for these failures until a permanent solution is found. This would help reduce the daily notifications until the syncing issue is resolved.

 

More information here 

 

Pam

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Contacts Deleted in Netsuite failing in Hubspot with no related record
Operations
Mar 27, 2024