⚙ Operations Hub

KNguyen0
Member

Connecting a website that pulls data from Service tickets.

SOLVE

Our business would like to develop a customer facing portal in WordPress (or otherwise) that sits on top of hubspot data (tickets) real time - is this doable?  I am currently on Service Hub Professional.

 

0 Upvotes
1 Accepted solution
Phil_Vallender
Solution
Most Valuable Member | Elite Partner
Most Valuable Member | Elite Partner

Connecting a website that pulls data from Service tickets.

SOLVE

HI @KNguyen0 

 

While this totally doable, and you could build it yourself using the HubSpot API, you may not need to: https://knowledge.hubspot.com/inbox/set-up-a-customer-portal

 

Several third party solutions also exist. 

 

Now, if you require a custom solution that differs from these, the API is the way. 

 

Hope this helps?

Phil Vallender | Inbound marketing for B2B technology companies

View solution in original post

0 Upvotes
5 Replies 5
CliPlace
Contributor

Connecting a website that pulls data from Service tickets.

SOLVE

@KNguyen0 @LawrenceOShea Hi,

If you are looking for a customer portal, then a portal from Hubspot is a good solution.
However, an alternative is a ready-to-use client portal from CliPlace. Integrates with HubSpot (of all plans).
The client can open, manage, comment on tickets, etc. The basic features of the CliPlace portal are available, and it's free.

Take a look here

https://app.hubspot.com/ecosystem/7720658/marketplace/apps/customer-service/help-desk/cliplace-custo...
https://cliplace.com/ 
Thanks.

 

0 Upvotes
KNguyen0
Member

Connecting a website that pulls data from Service tickets.

SOLVE

I see the option thanks.

0 Upvotes
Phil_Vallender
Solution
Most Valuable Member | Elite Partner
Most Valuable Member | Elite Partner

Connecting a website that pulls data from Service tickets.

SOLVE

HI @KNguyen0 

 

While this totally doable, and you could build it yourself using the HubSpot API, you may not need to: https://knowledge.hubspot.com/inbox/set-up-a-customer-portal

 

Several third party solutions also exist. 

 

Now, if you require a custom solution that differs from these, the API is the way. 

 

Hope this helps?

Phil Vallender | Inbound marketing for B2B technology companies
0 Upvotes
LawrenceOShea
Member

Connecting a website that pulls data from Service tickets.

SOLVE

Hi Phil!

Please could you point me in the direction of the third-party plugins you reference? I'm looking particularly for a wordpress plugin if one exists - but my searches have been less than fruitfull! 🙂

Thanks
Lawrence

0 Upvotes
KNguyen0
Member

Connecting a website that pulls data from Service tickets.

SOLVE

Hi, thanks for answering - I will submit the form to access the beta version and respond of any updates.