⚙ Operations Hub

esealpha
Contributor

Adding a delay to a workflow

SOLVE

Several workflows move a user through different stages of a ticket. At one point, it sends a notification to the user, letting them know they need to change a property called Resolution, from blank to choice1, choice2, or choice3. In the workflow, I have the action set such that if Resolution is known, then adjust the ticket stage to the next stage.

 

But it never fires off. It sends the notification. But I think b/c I have no delay built in, it goes to the next action, and since Resolution is still unknown, it immediately goes to the none met branch. 

 

So I feel like I need some kind of delay after the email goes out until the time the human goes in and changes the Resolution to choice1, choice2, or choice3. But I'm not sure how that would be done.

0 Upvotes
1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Adding a delay to a workflow

SOLVE

Hi @esealpha,

 

Delays are good thinking but fixed ones don't match the reality and delays until a value is changed don't always behave as expected.

 

It is easiest (and I consider it best practice) to create separate workflows. Put simply, whenever something needs to be updated by a human, it's easiest for that thing ('[property] is known'h and o be its own starting point / enrollment criterion / workflow. That way, you don't have to think about delays and downsides of certain types of delays. This step of your process simply fires when the property is filled.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

View solution in original post

0 Upvotes
2 Replies 2
RJohnson815
Participant | Platinum Partner
Participant | Platinum Partner

Adding a delay to a workflow

SOLVE

@esealpha Did you end up creating additional workflows as mentioned, or find another solution? If you are still trying to sort this out, an image of your workflow would be helpful to see how delays and branches are set.

If my comment was helpful, please mark it as a solution to help other HubSpot Community users.


Ryan Johnson

Operations Manager

Venn Digital Marketing

HubSpot Platinum Solutions Partner

karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Adding a delay to a workflow

SOLVE

Hi @esealpha,

 

Delays are good thinking but fixed ones don't match the reality and delays until a value is changed don't always behave as expected.

 

It is easiest (and I consider it best practice) to create separate workflows. Put simply, whenever something needs to be updated by a human, it's easiest for that thing ('[property] is known'h and o be its own starting point / enrollment criterion / workflow. That way, you don't have to think about delays and downsides of certain types of delays. This step of your process simply fires when the property is filled.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

0 Upvotes