[May 12] Ask Panelists Anything: Run Better with Operations Hub

jbogaert
HubSpot Moderator

TLDR: Register now for our May 12 live demo of our new product Operations Hub, and add comments or questions to the thread below to be covered during the product demo.

 

About the event: Operations teams spend 80% of their time putting out data and process fires and only 20% driving business strategy and improving the customer experience. They have the knowledge and desire to be a lynchpin for your business, but they end up spending more time fighting growing pains than propelling growth. It’s time to flip that script, and to unleash Ops to live up to their strategic potential with the right tools and strategies.

 

Introducing Operations Hub, HubSpot’s newest product designed for operations teams that want to spend less time fighting fires, and more time driving strategic business value. Unlike siloed data tools, Operations Hub combines an ops team’s full toolkit into a CRM platform, uniting all your customer data on one connected platform. The result: a more efficient, aligned, and agile business, an unhindered and strategic ops team, and a friction-free customer experience.

 

Are you ready to see it live? Register now for our live demo on May 12 at 1pm ET.

 

Register Now

 

What kind of questions do you have about Operations Hub? Add your questions below for our panelists before the event so we can make sure they are covered in the product overview or during the Q&A. During the product demo, you’ll meet:

 

 

3 Replies 3
FlywheelKinetic
Contributor | Partner

Can't wait to dig in to this new Hub! I think it's going to be a game changer for the companies trying to work with other outdated, closed off systems. From a strategic point of view I'd like to know what integrations are on the roadmap for the future. How could a company get on that list?

 

From a tactical point of view, I've played with the existing DataSyncs of Outlook and Ring Central data sync. Curious if there will be a way to turn this on for an entire company? Or is it something each user will have to install the app individually? 

 

Long term I'm going to be looking for some development help for a couple of clients I have in mind for this so I'm excited to connect with other partner agencies and developers that are mastering the programmable automation side of this Hub!

jbogaert
HubSpot Moderator

@FlywheelKinetic wrote:

Can't wait to dig in to this new Hub! I think it's going to be a game changer for the companies trying to work with other outdated, closed off systems. From a strategic point of view I'd like to know what integrations are on the roadmap for the future. How could a company get on that list?

 

From a tactical point of view, I've played with the existing DataSyncs of Outlook and Ring Central data sync. Curious if there will be a way to turn this on for an entire company? Or is it something each user will have to install the app individually? 

 

Long term I'm going to be looking for some development help for a couple of clients I have in mind for this so I'm excited to connect with other partner agencies and developers that are mastering the programmable automation side of this Hub!


Hi @FlywheelKinetic

Can't agree with you more. Operations Hub is such a gamechanger! 

I'm tagging @FransLeys in here because he'll be able to answer your integration/data sync questions 😁

FransLeys
HubSpot Employee

@FlywheelKinetic wrote:

Or is it something each user will have to install the app individually? 


RingCentral (as well as Google Contacts e.g.) are 'personal addressbooks' so they are connected and managed by the user in the account. All the other syncs available are actually shared within the portal. For instance, in contrast, Aircall (also a dialer) is a portal-level app, since what you sync within Aircall is the company addressbook, not your personal rolodex attached to your phone extension. Hope this makes sense!

 


@FlywheelKinetic wrote:

From a strategic point of view I'd like to know what integrations are on the roadmap for the future. 


The current list of apps released under the data sync feature is almost a 100% comprised of PieSync connectors, that HubSpot acquired in 2019. PieSync had built over 250 syncs and over the span of the next months we’ll be porting many of these syncs in order of their popularity. Sugar CRM, Pipedrive, Connectwise, ... They’re coming!

At the same time we’ll be expanding the actual sync’s capabilities by introducing more objects including associations between those objects.

 

"So what about the other apps that PieSync did not have on its radar?" I hear you ask?

The HubSpot ecosystem is thriving - new integrations are being added all the time. Over 95% are built by app partners themselves - not HubSpot. This is a dynamic that we don’t want to change.In the future, we wish to make HubSpot’s data sync to become available as an underlying mechanic of any integration - so that the app partners can leverage it when building out their own integration. Similar to how they are now using the API or other HubSpot developer tools.

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