💬 RevOps Discussions

MZakria
参加者

problem with reports viewing

Hello everyone, Im trying to view a website traffic report and it says You don't have permission to see this report. Contact your account admin to get access and Im the account admin
 
I relly apprecite if anyone can help Capture.PNG
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JenBergren
ガイド役

problem with reports viewing

@MZakria in addition to being a super admin, do you have a paid sales seat or service seat? I haven't seen the paid seat block permissions for specific reports, just permissions for whole tool areas, but that is one idea to check!

You are correct that as a super admin you should be able to view all reports https://knowledge.hubspot.com/reports/manage-reports-in-your-reports-list#manage-report-access



Thanks!
Jen Bergren
Human-Centered Operations Leader, HubSpot SuperFan, Instructional Design and Lifelong Learning Advocate
Connect with me on Linkedin
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karstenkoehler
殿堂入り | Solutions Partner
殿堂入り | Solutions Partner

problem with reports viewing

Hi @MZakria,

 

An admin of your HubSpot portal needs to adjust your permissions to include report access: https://knowledge.hubspot.com/settings/edit-user-permissions

 

Under Settings > Users & Teams you should be able to see which users are a "Super admin". Reach out to them and request the permissions.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

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MZakria
参加者

problem with reports viewing

I'm already a super admin 

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karstenkoehler
殿堂入り | Solutions Partner
殿堂入り | Solutions Partner

problem with reports viewing

Hi @MZakria,

 

Just to rule out the potentially obvious: Have you created and published landing pages with forms in HubSpot?

 

Best regards

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

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