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maggiebutler on September 14, 2020
Welcome to the OpsLife community! Introduce yourself here 💬
OpsLife is HubSpot's newest community for Operations professionals. Whether you're in Marketing Ops, Sales Ops, Customer Success Ops, RevOps, or another type of Ops role -- we're here to provide a home for the content, education, and resources you n read more
Reply
16 upvotes
105 Replies
Jnix284
Thought Leader | Partner
March 07, 2023 16:36
Hi 👋🏻 @shyannehkr welcome to OpsLife! 🙂
maggiebutler on December 18, 2020
What does a 'good' customer experience look like?
I recently signed up for Chewy.com because my pup needs some new medication. Ordering the medication online was so easy because they call your vet to verify the prescription . I didn't have to do anything except buy it! Usually there is some phone read more
Reply CRM
2 upvotes
2 Replies
Plats
Contributor
February 04, 2021 19:49
Hi maggiebutler, It's pretty cool reading this story and seeing just how far customer experience has grown as a whole in businesses and that it's...read more
maggiebutler on December 16, 2020
If you could describe the value of RevOps or operations in one sentence, what would it be?
As I've been learning about RevOps I have noticed that there isn't a lot of standardization of 'how operations should work' or clarity into this professional role. (I know I'm preaching to the choir here!) So when companies add an Ops team to fix wh read more
Reply CRM Enterprise
3 upvotes
3 Replies
Drew_Cohen
Top Contributor
February 07, 2021 11:18
Great question, @maggiebutler . I'd say that RevOps works across all revenue-generating areas of a business -- ultimately working to elimina...read more
maggiebutler on December 14, 2020
How do you hire for tech stack management and innovation?
In our recent Road to Revops event , Scott Brinker moderatoed a session on 'How to Future Proof You Tech Satck' asking the important question: how do you staff a role like this? What kinds of qualities or attributes does a professional need to ha read more
Reply CRM
0 upvote
4 Replies
Drew_Cohen
Top Contributor
February 07, 2021 11:38
This is definitely a role that it helps to have some experience in different departments, or experience in a very hybrid role (such as a Strategist a...read more
maggiebutler on December 09, 2020
The pros and cons of centralizing your Ops team
Last week in our Road to RevOps event, our EVP of RevOps Alison Elworthy talked a lot about centralization in operations. One way we've centralized our operations teams at HubSpot is literally through a new org chart. We've taken our GTM opera read more
Reply CRM
3 upvotes
1 Reply
PamCotton
Community Manager
December 15, 2020 12:18
Welcome new Community users @PLachance @PPedersen @PRyan @RBetancourt @rorycs @RBucholtz @samiam1 @SamR @STarkleson @SKyolova @...read more
maggiebutler on November 23, 2020
How do you measure tech debt?
As we get ready for our Road to RevOps event , as our How to Future Proof Your Tech Stack discussion, I can't help but think about the phrase tech debt . We know 'debt' of any kind to be not-so-great, so how would you describe tech debt? An read more
Reply CRM
3 upvotes
3 Replies
maggiebutler
HubSpot Moderator
May 21, 2021 08:02
Wow! I've never heard of this TDR metric before. Have you been able to get others in your company to adopt / use the TDR metric? Can you use it / calc...read more
maggiebutler on November 20, 2020
How do you define 'revenue operations' or RevOps?
As we get ready for our live discussion event ' The Road to RevOps ', I'd love to know how our community is thinking about RevOps, if you are at all and what it means to you. HubSpot defines it like this: " RevOps is the mindset, practice, and read more
Reply CRM
2 upvotes
0 Reply
JDobbin on October 23, 2020
Connecting HubSpot CRM with accounting systems
Hello! We've been running on HubSpot for the past 6 years and have grew from a single currency/country company to a multi national one, with employees and customers in more than 5 countries. And at the same time that this is awesome, it did created read more
Reply CRM CRM & Sales CRM App integration
1 upvote
0 Reply
Josh on July 15, 2020
Data Cleanup Best Practices (BEFORE IMPORT)
When it comes to CRM data you've probably heard the old adage, "garbage in, garbage out". It's incredibly important that you clean-up your data prior to an import. Here are some of our best practices: When collecting your data from your previ read more
Reply CRM Data
5 upvotes
2 Replies
JenBergren
Guide | Diamond Partner
August 07, 2020 08:12
Hi Josh! Great list for before import! A major issue we've seen with a lot of clients importing spreadsheets into HubSpot is after they impor...read more
RiccardoPisani on March 04, 2020
Spot contacts that viewed your pricing page 3 (or more!) times within a given time window!
Hi HubSpotters within the list tool it looks like you can filter page views only by date OR number of times someone viewed your page/s ~> https://monosnap.com/file/I2oEUhY93vmVwfb0mOudXv5GzhEj91 One criterion only availa read more
Reply Contacts CRM list conditions list tool Marketing Operations pageviews Properties url url conditions Workflows
2 upvotes
2 Replies
RiccardoPisani
Top Contributor
March 06, 2020 04:04
Hi @jfields , it would be amazing having the possibility to have this as standard functionality within the list tool! I hear you on the "high i...read more
cooperelias on February 19, 2020
Calculating Time Between Properties
Hey everyone - wanted to share something I set up tapping into a new feature that's still in beta I believe: the ability to calculate the difference between two datetime properties. My goal is to monitor the average amount of time between owne read more
Reply Analytics & Reports Contacts Contacts Worked CRM Ideas New Products & Announcements Properties
10 upvotes
8 Replies
cooperelias
Contributor
August 06, 2020 19:08
@scottfox I noticed that the values weren’t showing when I went to view all properties, but when I clicked details, a value was there. I don’t have...read more
jonathan_unger on February 06, 2020
Legal Language on Imports
Hi everyone, I am curious what your thoughts are on the language used at the end of the lead import process. I agree that all contacts in this import are expecting to hear from my organization. I have a prior relationship with these con read more
Reply Contacts CRM Email GDPR Importing
2 upvotes
2 Replies
jonathan_unger
Contributor
February 10, 2020 05:03
Thanks for the reply, Dylan. Definitely understand the sensitivity; as a German-based company we are also particularly diligent around privacy/consen...read more
jcj87 on February 04, 2020
Merge contacts permissions
AS admin in companies with more than 50 users, we should be able to manage permissions to merge contacts since it implies "manipulating" the database by anyone who can edit contacts even if he is not aware of the impact merges could have.
Reply Contacts CRM Permissions
33 upvotes
12 Replies
ABeian
Participant
March 03, 2023 05:31
+1
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