Payment Processing Fee Based on Payment Type

[CoachDanFoster]

We are starting to use HubSpot payment links and would like to charge a payment processing fee if someone chooses to pay via credit card intead of ACH. I don't see this as an option in payment link setup or settings. I know how to add a line item for the payment processing fee but again this adds to the total due and increases the actual processing fee and cannot be made dependent on paymen type. 

Hope there is a solution out there or one that is being worked on for us. Thanks! 

[Jnix284 · Accepted solution]

Hi @CoachDanFoster There isn't a way to update the settings to charge the processing fee directly to the payer, you're right that if you create a link for Credit Card and include the fee manually, that it will also update the total price and therefore the fee increases that you pay.

I would share this feedback with the Commerce Hub team by creating an idea in the Ideas Discussion.

There was an AMA for CommerceHub in October, unfortunately new questions can't be added anymore - perhaps @NBach can share insight.

[SkeeStylus · Accepted solution]

Good News Here @Fridman @JackCoopersmith  @Jnix284 with a new Beta you can now Apply Checkout Fees Based on Payment Method...like Credit Card Fees.  Here's some more...

What is it?

Commerce Hub merchants using HubSpot payments and Stripe payment processing can now add fees to payment link checkouts when customers choose to pay by credit card. Set up fees for credit card transactions only, or apply fees automatically to all transactions.

Why does it matter?

You no longer need manual workarounds to add fees when customers pay by credit card. Your customers see fees clearly displayed at checkout before they pay, giving them transparency to choose the best payment method and encouraging them to select lower-cost options like ACH.

How does it work?

In beta, you can now create a Checkout fee for payment links (note: invoices and quotes coming soon). To create a new fee:

• Go to Settings > Payments Settings
• Under the Fees, Taxes, and Policies tab click Add Fee
• Specify the fee name, percentage amount, and payment method then Save

The fee will now be default enabled for new payment links. To turn on the fee for existing payment links, edit the payment link and save it with the applicable fee enabled in the payment link settings. Note that at this time, you can create a card fee and a direct debit fee, or a fee that applies to all purchases.

At Checkout, the fee will be automatically added if the applicable payment method is selected by your buyer.

Who gets it?

Commerce Hub

[JackCoopersmith]

Big +1 to @Jnix284 ! This isn't currently a functionality that Commerce Hub offers, however it's something that we definitely receive feedback around and I wouldn't be surprised if it were something we build this year. I can promise you though that we prioritize what to build based on feedback, so definitely continue to let us know which features you'd find valuable! For now, I'd consider baking the processing fees into the price 🙂

[Fridman]

Hello! Its been 1 year since this response, I am wondering if there is a timeline on when will Hubspot release this feature - transferring payment processing fees to the payer?

[Jnix284 · Accepted solution]

Hi @CoachDanFoster There isn't a way to update the settings to charge the processing fee directly to the payer, you're right that if you create a link for Credit Card and include the fee manually, that it will also update the total price and therefore the fee increases that you pay.

I would share this feedback with the Commerce Hub team by creating an idea in the Ideas Discussion.

There was an AMA for CommerceHub in October, unfortunately new questions can't be added anymore - perhaps @NBach can share insight.