💬 RevOps Discussions

CoachDanFoster
Participant

Payment Processing Fee Based on Payment Type

We are starting to use HubSpot payment links and would like to charge a payment processing fee if someone chooses to pay via credit card intead of ACH. I don't see this as an option in payment link setup or settings. I know how to add a line item for the payment processing fee but again this adds to the total due and increases the actual processing fee and cannot be made dependent on paymen type. 

 

Hope there is a solution out there or one that is being worked on for us. Thanks! 

2 Replies 2
JackCoopersmith
HubSpot Product Team
HubSpot Product Team

Payment Processing Fee Based on Payment Type

Big +1 to @Jnix284 ! This isn't currently a functionality that Commerce Hub offers, however it's something that we definitely receive feedback around and I wouldn't be surprised if it were something we build this year. I can promise you though that we prioritize what to build based on feedback, so definitely continue to let us know which features you'd find valuable! For now, I'd consider baking the processing fees into the price 🙂

Jnix284
Most Valuable Member | Diamond Partner
Most Valuable Member | Diamond Partner

Payment Processing Fee Based on Payment Type

Hi @CoachDanFoster There isn't a way to update the settings to charge the processing fee directly to the payer, you're right that if you create a link for Credit Card and include the fee manually, that it will also update the total price and therefore the fee increases that you pay.

 

I would share this feedback with the Commerce Hub team by creating an idea in the Ideas Discussion.

 

There was an AMA for CommerceHub in October, unfortunately new questions can't be added anymore - perhaps @NBach can share insight.


If my reply answered your question please mark it as a solution to make it easier for others to find.



Jennifer Nixon - Director of Revenue Operations at WORQFLOW

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