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Tracy_Team201
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New Beta Feature - Create new contacts from Social interactions - Throwing an Error

resolver

I'm trying to use a new beta feature: Create new contacts from Social interactions

 

Every time I add someone I get this error message: 

Screenshot 2025-05-05 at 1.01.29 PM.png

Any idea why it's not working?

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karstenkoehler
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Membro do Hall da Fama | Parceiro
Membro do Hall da Fama | Parceiro

New Beta Feature - Create new contacts from Social interactions - Throwing an Error

resolver

Hi @Tracy_Team201,

 

If you have tried another browser / clearing cache and cookies / a private window / disabling extensions and waiting, I'd recommend reaching out to HubSpot support directly. This might simply be a bug, as this is still in beta, and HubSpot support, via chat or email, can help investigate this.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

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karstenkoehler
Solução
Membro do Hall da Fama | Parceiro
Membro do Hall da Fama | Parceiro

New Beta Feature - Create new contacts from Social interactions - Throwing an Error

resolver

Hi @Tracy_Team201,

 

If you have tried another browser / clearing cache and cookies / a private window / disabling extensions and waiting, I'd recommend reaching out to HubSpot support directly. This might simply be a bug, as this is still in beta, and HubSpot support, via chat or email, can help investigate this.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

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Tracy_Team201
Membro

New Beta Feature - Create new contacts from Social interactions - Throwing an Error

resolver

Support is investigating now.

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