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Tracy_Team201
Member

New Beta Feature - Create new contacts from Social interactions - Throwing an Error

SOLVE

I'm trying to use a new beta feature: Create new contacts from Social interactions

 

Every time I add someone I get this error message: 

Screenshot 2025-05-05 at 1.01.29 PM.png

Any idea why it's not working?

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1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

New Beta Feature - Create new contacts from Social interactions - Throwing an Error

SOLVE

Hi @Tracy_Team201,

 

If you have tried another browser / clearing cache and cookies / a private window / disabling extensions and waiting, I'd recommend reaching out to HubSpot support directly. This might simply be a bug, as this is still in beta, and HubSpot support, via chat or email, can help investigate this.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

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2 Replies 2
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

New Beta Feature - Create new contacts from Social interactions - Throwing an Error

SOLVE

Hi @Tracy_Team201,

 

If you have tried another browser / clearing cache and cookies / a private window / disabling extensions and waiting, I'd recommend reaching out to HubSpot support directly. This might simply be a bug, as this is still in beta, and HubSpot support, via chat or email, can help investigate this.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

0 Upvotes
Tracy_Team201
Member

New Beta Feature - Create new contacts from Social interactions - Throwing an Error

SOLVE

Support is investigating now.

0 Upvotes