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MCal2

‎Mar 9, 2022 4:12 AM

Member

I have a problem with connect my inbox to HubSpot CRM

 I have a problem with connect my inbox to HubSpot CRM. The button "Connect inbox" is not active all the time. Please help me?

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2 Replies 2
karstenkoehler
Hall of Famer | Partner

‎Mar 9, 2022 4:14 AM

Hall of Famer | Partner

I have a problem with connect my inbox to HubSpot CRM

Hi @MCal2,

 

Is your email address based on Gmail or Office 365? If not, then you need to specify the IMAP settings under "Advanced options": https://knowledge.hubspot.com/email-tracking/connect-your-inbox-to-hubspot#connect-your-inbox-via-im...

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

MCal2

‎Mar 9, 2022 4:20 AM

Member

I have a problem with connect my inbox to HubSpot CRM

Yes, I specifyied the IMAP settings under "Advanced options" and filled all gaps. But it doesn't help. Still the button "connect inbox" is not active as on the screen.

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I have a problem with connect my inbox to HubSpot CRM
Operations
Mar 9, 2022