ZoomInfo Export to HubSpot | Job Title Info Missing

Apps Third-Party Apps
1

Hi all,

I’m running into the following problem:

When I export contacts from ZoomInfo into HubSpot, the job titles sometimes are not transported at all, other times the titles appear but somehow vanish after a refresh.

Start of the problem:

Job_Titles_Missing.png
Job_Titles_Missing.png1187×405 54.7 KB

Having to re-import with an “Update existing” option to have them re-sync:

Re-Sync_ZoomInfo_Contacts.png
Re-Sync_ZoomInfo_Contacts.png670×223 22.3 KB

Re-Sync_ZoomInfo_Contacts_2.png

And the job titles are back.

I checked in our ZoomInfo Admin Portal and the properties have been mapped correctly.

Any idea why the job titles are not being imported correctly? THANKS in advance for your help!

2

Hi @KathaWolters,thank you for reaching out to the Community!

I wanted to tag in a couple of subject matter experts to see if they have any input on this matter:
hi @MFrankJohnson, @bradmin, @webdew do you have any advice for @KathaWolters ?

Thank you!

Diana

3

Hi @KathaWolters ,

I’m just seeing your problem now. I have never encountered this particular issue, but something similar with other properties. I want to confirm that the contact records even have job titles, to begin with. Sometimes it’s the case where ZoomInfo has gaps in information, especially with lower quality scores. Otherwise, this issue is likely associated with your mapping (I know you said it was done correctly). I would recommend taking a closer look under the hood if you haven’t already. Finally, I would refresh your sync with HubSpot found in the integrations settings within the admin portal. Best of luck!

Another great resource, if you’re having issues with the platform, is our ZoomInfo SalesOS User Group on LinkedIn. We have videos on best practices for exporting and tagging contact records to your CRM. You can start discussions with other users in similar circumstances.

Join here: LinkedIn Login, Sign in | LinkedIn