# Zoom Phone Integrations **URL:** \ **Category:** Marketplace Apps\ **Tags:** free\ **Created:** [June 15, 2022, 1:07pm UTC](https://community.hubspot.com/t/zoom-phone-integrations/59090 "2022-06-15T13:07:34Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![NJJJ](https://avatars.discourse-cdn.com/v4/letter/n/49beb7/32.png) [@NJJJ](https://community.hubspot.com/u/NJJJ)\ **Post date:** [June 15, 2022, 1:07pm UTC](https://community.hubspot.com/t/zoom-phone-integrations/59090/1 "2022-06-15T13:07:34Z")
Hi, can someone help me here? I tried reaching out to technical support but due to a free subscription, they cannot assist or help me with this. So we managed to follow the process and integrate the zoom phone with our Hubspot, however, during the test Zoom Phone shows as one of the providers but whenever we use the zoom phone it says calling and the call will be dropped after a second. It was confirmed as well with the internal team that no calls were received on the recipient’s number. Please see what it looks like. During the test, calling one of our team ![ReWatch Portal.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/d/d98e93afa53e3decfad2ffac0ea374e74b6ae149.png) And then seconds after it will be dropped ![Capture.PNG](https://d2qpr2jzcazej7.cloudfront.net/original/3X/2/1/21d4e76cc64c5dd741d65fc48e2d3475dafb51b4.png) By the way, I go through all the testing with zoom support. Please let us know if there are still pre-requisites needed to be done. Thanks! ---
**Author:** ![kvlschaefer](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kvlschaefer/32/71076_2.png) [@kvlschaefer](https://community.hubspot.com/u/kvlschaefer)\ **Post date:** [June 16, 2022, 7:17pm UTC](https://community.hubspot.com/t/zoom-phone-integrations/59090/2 "2022-06-16T19:17:47Z")
Hi @NJJJ, Thanks for reaching out! When a call drops, this is likely due to a network issue as mentioned in this help article the tricky part here is tracking down the source of the issue, which, full transparency, does take trial and error, as calling errors can have multiple factors, from mic issues to internet speed issues. So in the customers portal, you can try doing some test calls and running the speed test as well as the Twilio test. documented here: [Technical requirements to use the calling tool](https://knowledge.hubspot.com/calling/what-are-the-technical-requirements-to-use-the-calling-tool) ) by Zoom. Are you seeing an error code? If so, have you taken a look at this Zoom support guide on [error codes from Zoom and how to solve them](https://support.zoom.us/hc/en-us/articles/360038341071)? Thank you, Kristen ---
**Author:** ![NJJJ](https://avatars.discourse-cdn.com/v4/letter/n/49beb7/32.png) [@NJJJ](https://community.hubspot.com/u/NJJJ)\ **Post date:** [June 16, 2022, 8:12pm UTC](https://community.hubspot.com/t/zoom-phone-integrations/59090/3 "2022-06-16T20:12:34Z")
Thanks for the feedback, but it is sure not disconnected nor dropped because this was tested out a couple of times, including today, and it is still the same. That is the problem because there is no error code showing as well if there were as per zoom they could extend the assistance --- the drop seems off plus if HubSpot calls zoom phone doesn’t do the same thing check out the photo. Thanks. ---
**Author:** ![kvlschaefer](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kvlschaefer/32/71076_2.png) [@kvlschaefer](https://community.hubspot.com/u/kvlschaefer)\ **Post date:** [June 17, 2022, 4:49pm UTC](https://community.hubspot.com/t/zoom-phone-integrations/59090/4 "2022-06-17T16:49:30Z")
Hi @NJJJ, You’re very welcome! The Zoom Phone Integration is [built and supported by Zoom](https://ecosystem.hubspot.com/marketplace/apps/sales/calling/zoom-phone-for-hubspot-by-zoom-video-communications-605675#:~:text=Zoom%20Video-,Communications,-Support) so I don’t have many details on the specifics or troubleshooting steps I’m afraid, but I would recommend t[esting out your internet speed and web browser](https://knowledge.hubspot.com/calling/what-are-the-technical-requirements-to-use-the-calling-tool) as those could be a factor. If this issue persists, I would encourage you to reach back out to Zoom Support as they are the support contact for the Zoom Phone Integration. Thank you, Kristen ---
**Author:** ![NJJJ](https://avatars.discourse-cdn.com/v4/letter/n/49beb7/32.png) [@NJJJ](https://community.hubspot.com/u/NJJJ)\ **Post date:** [June 17, 2022, 4:56pm UTC](https://community.hubspot.com/t/zoom-phone-integrations/59090/5 "2022-06-17T16:56:34Z")
Kristen, Thanks for trying. Never mind about the dropped just take a look at this photo. Hubspot status calling but in the zoom phone, it is not in sync. Any thoughts? [image: 1.png] ---
**Author:** ![kvlschaefer](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kvlschaefer/32/71076_2.png) [@kvlschaefer](https://community.hubspot.com/u/kvlschaefer)\ **Post date:** [June 21, 2022, 7:28pm UTC](https://community.hubspot.com/t/zoom-phone-integrations/59090/6 "2022-06-21T19:28:36Z")
Hi @NJJJ, Can you please try to add the image to your post by clicking on the camera icon? It looks like it didn’t come through as I only see “[image: 1.png]” in your post. Thank you! Best, Kristen ---
**Author:** ![NJJJ](https://avatars.discourse-cdn.com/v4/letter/n/49beb7/32.png) [@NJJJ](https://community.hubspot.com/u/NJJJ)\ **Post date:** [June 21, 2022, 8:25pm UTC](https://community.hubspot.com/t/zoom-phone-integrations/59090/7 "2022-06-21T20:25:06Z")
Kirsten, sure, please see the photo below. As you can see while it says calling in Hubspot it doesn’t do the same in the zoom phone also even if it says calling the recipient (one of my colleagues) didn’t actually receive any call nor missed call. Thanks! Thanks ![ReWatch Portal.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/d/d98e93afa53e3decfad2ffac0ea374e74b6ae149.png) ---
**Author:** ![SKumar059](https://avatars.discourse-cdn.com/v4/letter/s/439d5e/32.png) [@SKumar059](https://community.hubspot.com/u/SKumar059)\ **Post date:** [April 10, 2026, 6:53am UTC](https://community.hubspot.com/t/zoom-phone-integrations/59090/8 "2026-04-10T06:53:15Z")
![SKumar059_0-1775803943872.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/8/1/815bd0bd853f09fbd5fa9306e039a172f9554c74.png) Hi @NJJJ , Enable this settings on your Zoom Admin Center, Account Management \> Account Settings \> Zoom Phone \> Enable the above setting