# Zoho CRM Sync issue

**URL:** <https://community.hubspot.com/t/zoho-crm-sync-issue/40717>\
**Category:** Data Hub\
**Tags:** free\
**Created:** [July 14, 2021, 11:20am UTC](https://community.hubspot.com/t/zoho-crm-sync-issue/40717 "2021-07-14T11:20:43Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![afusalan](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/afusalan/32/48852_2.png) [@afusalan](https://community.hubspot.com/u/afusalan)\
**Post date:** [July 14, 2021, 11:20am UTC](https://community.hubspot.com/t/zoho-crm-sync-issue/40717/1 "2021-07-14T11:20:43Z")

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Hello, i created a sync between Zoho CRM and Hubspot and i want to sync my Hubspot contacts as leads to Zoho.

I have total of 20 contacts but unfortunately only 4 of them gets synced.

All of my contacts are in Subscriber life cycle and each one has emails.

I tried with and without the “only sync contacts with email” option and it didn’t have any effects.

I also tried reconnecting the app but that didn’t work but when i added a new contact it got synced.

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**Author:** ![jbogaert](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jbogaert/32/33027_2.png) [@jbogaert](https://community.hubspot.com/u/jbogaert)\
**Post date:** [July 15, 2021, 12:19pm UTC](https://community.hubspot.com/t/zoho-crm-sync-issue/40717/2 "2021-07-15T12:19:31Z")

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Hi @afusalan!

I used to work support at PieSync, and one thing I remember to be a common issue when syncing contacts/leads to Zoho CRM is that they need to have a last name. It’s a required field in Zoho CRM.  
Can you check whether all your contacts have a value in HubSpot’s last name property?

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**Author:** ![afusalan](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/afusalan/32/48852_2.png) [@afusalan](https://community.hubspot.com/u/afusalan)\
**Post date:** [July 16, 2021, 12:48pm UTC](https://community.hubspot.com/t/zoho-crm-sync-issue/40717/3 "2021-07-16T12:48:51Z")

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Hello @jbogaert. Thanks for your input, this was exactly my problem, unfortunately Zoho doesn’t allow to customize system generated fields so i had to create a placeholder last name for every contact 😕

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**Author:** ![jbogaert](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jbogaert/32/33027_2.png) [@jbogaert](https://community.hubspot.com/u/jbogaert)\
**Post date:** [July 16, 2021, 1:06pm UTC](https://community.hubspot.com/t/zoho-crm-sync-issue/40717/4 "2021-07-16T13:06:16Z")

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Thanks! Happy to see your issue resolved. 😄  
Creating a placeholder is indeed not ideal. Hopefully you can find a more scalable workaround soon!