We use Zendesk as a support tool for the end users of our solution, Hubspot is our CRM for customers - we would not want Zendesk invidiual contact data in our Hubspot CRM.
The challenge we have is that we need visibility of the Zendesk tickets being raised per customer (on a company level basis) in Husbpot.
Is there a way to integrate for example a tally of the number of tickets logged and / or their reason for logging based on Zendesk fields into company properties?
Hey, @Smanstey
Thanks for your question.
To clarify, are you looking to build a custom app to send ticket details from ZD to HubSpot? Looking for a low code/no code solution? Or something else?
Looking at available endpoints, HubSpot offers a Tickets API and the ability to associate tickets to other objects including Companies via the Associations API.
Thank you for the additional information! — Jaycee
Hi @jaycee
To clarify, looking for a low code / no code solution or integration if such a thing exists?
We don’t use Service elements in Hubspot.
The idea is that we have for example, # of tickets against a customer in Zendesk integrating with a property in Hubspot ie. A formula / tally - but at company level only.