Hi @Shay, I appreciate the additional context, that makes sense—though I think you should have polled your users before taking this step. You might have found that you prioritized the wrong thing in solving this problem. The email coming in a couple hours late is less of a problem for me as a user than it might be for other user bases. I get that it didn’t scale but these changes really do come at the cost of a lot of usability. Were users asked about this beforehand?
The other point I would bring up regarding this is that the emails you now send now bundle in Gmail, which makes them harder to track. It was much more useful to have them come in separately as it offered a degree of error checking by letting me know if an individual user was flooding my inbox. It seems like the easy solution to that problem would be to add the email address back into the subject line, as was done previously. Can this be added back in?
I agree with everyone on the topic to revert to the former email format. The submissions are also sent to my client who does not have access to my hubspot account. My client would analyze each visitors path to make the site more useful. The new emails are essentially worthless to him.
I also particularly agree with Mr. Cavanaugh’s statement, “You have to remember what you’ve done to customers so far. This was a product called LeadIn that used to 1) be actually usable inside of Wordpress (which you have removed), 2) have the ENTIRE history of the contact (which you have now limited to one week I believe), and 3) send useful emails upon receipt of a form. This product has basically been stripped of everything useful about it that attracted your original users.”
Shay, I was in the room at Inbound 2015 when I watched you unveil the new Leadin product in which Dharmesh had challenged your small team to come up with a free lead tool. You were so excited! The product was great, and I shared it with many colleagues. I could ask questions right within the WP app. But overtime it has changed so much that the original product is unrecognizable. Perhaps this was the “big picture” all along. If so, I feel misled. DeAnne
ps. So I login to Hubspot and look at a contact to see the new info… and then I see, “You only have 7 days remaining in your 7-day access to website activity details for this contact. To maintain access to pageview data, upgrade to HubSpot Marketing Starter now.”
Monthly Plan $50/month
Unlimited Contact Insights. Custom Lead Flow fields. No HubSpot Branding.
This makes me sad. I work with small businesses, they will never be able to afford $600 a year.
